How Customers Get Help.
CXBeacons are intelligent help buttons placed that are placed throughout brick and mortar locations to create meaningful interactions. When a Beacon is pressed, staff are notified through an easy to use app.
The intelligent deployment model takes into account staff training, their role in the organization, and the urgence of the request. In doing so, CXBeacons ensures the best available staff are dispatched to the customer.
CXBeacons ensures a coordinated response to retail emergencies.
We provide real-time insights into your store’s customer experience. Metrics such as customer wait times, time before abandonment, service times, and individual staff metrics can play a vital role in driving top-line sales.
By understanding staff competency, their role in the organization, and the urgency of the request, we ensure the best available staff is deployed.
Using a multi-level escalation model, we ensure the right staff are notified at the right time to help ensure a consistent customer experience.
When responding to a request, sales associates receive a tip card. This card can be text, a photo, or a document that gives the sales associate the information they need to make an impactful customer experience.
Easy instore installations
Whether you're a small shop owner, a quick service restaurant, or a big-box retailer, CXBeacons has the potential to improve both your customer and employee experience
Our team works closely with you to tailor a package that aligns with your specific needs and budget.
Integrating CXBeacons is seamless; our team follows a proven process to install buttons and signage, train staff, and provide remote support.
Watch this video explaining how
CXBeacons deploys the best available staff
while holding your team accountable